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A 13-hour course for health care workers, who want to improve their managerial skills, and improve patient safety.

Accredited with 13 CPD’s/ CEU’s by University of Johannesburg (Faculty of Emergency Medical Medicine).

Applies to BAA, AEA, ECA, ECT, ANT & ECP staff.

Topics included, are Why accidents happen; Types of incidents; Incident reporting process; Importance of Open Disclosure; Support of staff after incidents; Root Cause Analysis process; RCA investigation; Practical completion of RCA.

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